Shipping & Returns

Canada — flat rate C$25. We currently ship within Canada only.

SHIPPING:

We operate as a combination of made-to-order and limited in-stock inventory. Most orders ship within 7–14 business days, depending on the item(s) selected; in-stock items may ship sooner. Once your order ships, you'll receive a confirmation email with tracking details.

If your order is time-sensitive (birthday, holiday, etc.), please email us before placing your order and we'll let you know what's currently available or do our best to accommodate your timeline.

Once an order has shipped and tracking is provided, we are not responsible for lost or stolen packages. Please monitor your tracking updates closely.

SIZE, COLOUR & VARIATION:

Every piece is made by hand, one at a time. Variations in size, glaze finish, and colour are inherent to the handmade process — a small fingerprint, glaze variation, or subtle irregularity is a hallmark of artisan work, not a defect. No two pieces will ever be identical, and that is intentional. We thoughtfully inspect and select every item before shipment.

RETURNS & EXCHANGES:

All sales are final.

DAMAGED ITEMS:

If your order arrives damaged, please email us within 5 days of delivery with clear photos of the damage and the packaging. We will gladly assist with a replacement or resolution.

ORDER CANCELLATIONS:

Orders may be cancelled within 3 days of purchase, or before production has begun. After this window, cancellations are not accepted, as your piece has already entered the making process. If you're unsure whether production has started, please contact us and we're happy to help clarify.